ORDERS: When do I select my variant / dial / leather strap choice?
Once the campaign touches down successfully, we’ll send out a survey to all our backers and you’ll get to make final choices. Last updated: Fri, Jul 24 2015 12:52 am EDT
ORDERS: How do I add the leather strap / canvas roll?
Add the individual price of the canvas roll ($24) or leather strap ($39) to whichever pledge level you are at. For multiples if you’re at Wingman or above, you’ll need to account multiple straps, if you want more than one. Last updated: Fri, Jul 24 2015 12:52 am EDT
ORDERS: Can I get the same variant at multiple watch levels?
The multiple watch levels were set for backers interested in rocking multiple variants, with a steep discount off retail to show our appreciation for their generous support. That said, backers at Wingman and above can choose any mix of one each of the variants they like. Last updated: Fri, Jul 24 2015 10:57 pm EDT
MANUFACTURING: Where is this made? Why aren’t you making these watches in the U.S.?
This is a goal of ours, but in order to keep costs at a minimum and make COURG within reach for as many people that have wanted a watch like this as I have for the first run. Kickstarter backers prove there’s demand for COURG and pave the way for us to explore what’s next. The reality and dirty secret of the watch industry today is that many so-called Swiss and German “made” watches are actually assembled of Asian manufactured components. What people are often paying up for is the slick marketing and veneer of prestige. We’re working with a Hong Kong based company, which has manufacturing facilities across the strait in Shenzen, China. Last updated: Wed, Jul 29 2015 3:12 am EDT
DESIGN: Type-B Date Variant
The Type-B watch is now available with the date option. Last updated: Mon, Sept 28 2015 12:52 am EDT
DESIGN: 42mm case / 22mm straps?
The 39mm is DEFINITELY getting made. There’s no question about that! I’m thrilled that you guys with bigger wrists have come along on the ride and believe in the my vision for COURG as is. That said, if we can develop the 42mm on the same timeline, I’ll make it happen. I’ve started the discussion with our manufacturers about the 42mm and they will get back to me ASAP so we can plan accordingly. A few factors will go into this: Added cost of materials, new molds, and as many of you already suggested an MOQ, which may very likely be 300. Last updated: Fri, Jul 24 2015 1:19 am EDT
DESIGN: Which is your favorite variant?
So, I’ve been accused of playing favorites with the Type-A. And in fact it’s true. The Type-A was the first design that I wanted to hunt down and was therefore also the first prototype I had made. It wasn’t until the second round of prototypes that I extended to the three additional variants. Still, each variant is near and dear to me since I spent so many hours bringing them into the 39mm size and yet maintain some sense of negative space. That said, I have a special spot for the Minimalist because it took a lot of design sweat to figure out the weights and typography implementation that would create a harmonious expression that was still faithful to Bauhaus without it being some ugly step-child mashup, which it could have easily become. (pssst … looks like there may be a 5th recruit joining the squadron!) Last updated: Fri, Jul 24 2015 12:29 pm EDT
FUNDING: Now that the campaign is successful, you can just add X,Y,Z.
Please remember that the number in the top right corner looks large, but must cover the following: 10% goes straight to Kickstarter and payment processing. Then add: costs of taxes, freight and shipping, packaging, Backerkit, failed transactions, 1 year of TLC, multiple rounds of prototypes, various tools, services, and software. Not to mention what WE’RE ALL HERE FOR: top grade watch components and materials at an peerless value. Last updated: Wed, Jul 29 2015 2:12 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.